Blended Learning for Customer Service Training
Course Type: Business Skills Training
Purpose: Enhanced the in-classroom learning experience by adding online interactive challenges at the end of each class. This game-like learning assessment kept the learner engaged while testing their knowledge gained on the topics covered in class that day. Completing these challenges not only counted towards a participation grade but it also became a fun competition to see who earned the highest score at the end of the 7 week class. The top 2 highest scores won a prize.
Learner Audience: Young adults (aged 18-24) who are participating in a 21 week workforce development training program designed to teach them the necessary business skills needed for their internship assignment with corporate partners.
Platform: Articulate Storyline 360
My Role:
Instructional design –Created the concept, content and visual elements for the game-like learning assessment based on the in-classroom course content. Designed the entire curriculum for the in-class training.
Project management – created project plan and ensured that the enhanced learning materials launched in time for the next class starting in Fall 2017.